Filing a Complaint with the CPMDQ
Since 1991, the CPMDQ has received very few complaints regarding the quality of services provided by its members. Nevertheless, it remains possible that a member may have failed to comply with legal or ethical obligations. If you have reasonable grounds to believe that an ethical breach has occurred, you may file a complaint with the CPMDQ.
However, only complaints that strictly comply with the established process will be deemed admissible.
Preliminary Step
Before filing a formal complaint, it is recommended that you contact the member directly to obtain their explanation. If the explanation proves unsatisfactory, or if the member cannot be reached, you may then submit a complaint to the CPMDQ.
Confidentiality
The existence and conduct of a review process are strictly confidential and known only to the administrative personnel of the CPMDQ and the member concerned. In certain cases, the CPMDQ may transmit specific information to a qualified independent expert in order to obtain an opinion.
Required Information and Documentation
For your complaint to be admissible, your file must contain:
A detailed written statement specifying the facts alleged, the relevant articles of the Code of Ethics, and any supporting documentation.
The name of the member, their license number, and the address of the location where the therapy was performed.
The date of the incident and, where applicable, copies of insurance receipts.
Your complete contact information (mailing address, telephone numbers, email address, and fax number if applicable).
A copy of a government-issued photo identification showing your address.
Your statement, along with all supporting documents, must be made under oath and duly sworn before a commissioner for oaths.
The file may be transmitted by fax or by email.
Closure of the Review Process
At the conclusion of the review process, the CPMDQ will inform the complainant that the complaint has been handled in accordance with its internal procedures. No additional details may be disclosed, in accordance with applicable confidentiality rules.
Please note that a complaint filed with the CPMDQ is not intended to obtain financial compensation for losses or damages suffered.
