Although the CPMDQ has received few complaints since 1991 due to the quality of services provided by its members, it is always possible that a member may have violated a law or breached an ethical obligation. If you have reason to believe that a member has committed a breach of ethics, you can file a complaint with the CPMDQ.
However, for your complaint to be considered admissible, the process must be strictly adhered to, as only complaints that respect the process are admissible.
Before filing a complaint, we recommend that you contact the Member to obtain any explanatory information. If the Member’s explanations are not satisfactory, or if the Member cannot be reached, you may then file a complaint with the CPMDQ.
Please note that only the administrative staff of the CPMDQ is informed of the existence and progress of an investigation, as well as the Member who is the subject of the complaint. However, the CPMDQ may also disclose certain information to an independent expert qualified to assist it if necessary.
INFORMATION AND DOCUMENTS REQUIRED TO ACCEPT YOUR COMPLAINT
To file a complaint, you must send us a file containing the following information:
- A detailed written statement outlining the reasons and specifics of the allegations against our member, specifying which section of the Code of Ethics you allege the member has failed to comply with, as well as any other relevant documentation to support your allegations.
- The member’s name, license number and the mailing address where the therapy took place.
- The date on which the alleged incident occurred and copies of insurance receipts, if applicable.
- Your address, telephone number (work, home), e-mail address and fax number, if you have one.
- Photo identification showing your address.
Before filing your complaint, make sure that your statement and all documents provided as part of your complaint are supported and authenticated by oath. Only complaints that comply with this process will be accepted.
Send us your complaint file by e-mail, mail or fax.
Once we have completed our investigation of your complaint, we will inform you of our decision.
Please note that a complaint to the CPMDQ is not intended to obtain financial compensation for any loss or damage.