Filing a Complaint with the CPMDQ
Since 1991, the CPMDQ has received very few complaints regarding the quality of services provided by its members. Nevertheless, it remains possible that a member may have violated the law or failed to meet their professional obligations. If you have reasonable grounds to believe that an ethical breach has occurred, you may file a complaint with the CPMDQ.
However, only complaints that strictly follow the established process will be deemed admissible.
Preliminary Step
Before filing an official complaint, it is recommended that you first contact the member to obtain their explanation. If the explanation is unsatisfactory, or if the member cannot be reached, you may then proceed with submitting a complaint to the CPMDQ.
Confidentiality
The existence and progress of an investigation are known only to the administrative staff of the CPMDQ and the member concerned. In certain cases, the CPMDQ may share specific information with an independent qualified expert for advisory purposes.
Required Information and Documents
For your complaint to be considered admissible, your file must include:
A written and detailed statement outlining the alleged facts, the articles of the Code of Ethics involved, and any relevant supporting documentation.
The member’s name, license number, and the address where the therapy took place.
The date of the alleged incident and, if applicable, copies of insurance receipts.
Your full contact details (postal address, telephone numbers, email, and fax number, if applicable).
A copy of a valid photo ID showing your address.
Your statement, along with all supporting documents, must be sworn under oath and duly authenticated before a commissioner of oaths.
The file may be submitted fax, or email.
Decision and Scope of a Complaint
Once the investigation is completed, the CPMDQ will inform you of its decision. Please note, however, that filing a complaint with the CPMDQ is not intended to obtain financial compensation for any loss or damages incurred.
